Refund policy

At TrailBrim, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds for purchases made through trailbrim.space.

30-Day Return Policy

We offer eligible customers a 30-day return period.

You may request a return within 30 days from the date you receive your order. To qualify for a return, the item should generally be in substantially the same condition in which it was received, unworn or unused beyond what is reasonably necessary to inspect it, and returned with any original accessories or packaging where applicable.

Proof of purchase or an order number may be required.

Free Returns

For eligible returns accepted under this policy, TrailBrim provides free return processing in accordance with the return instructions supplied by our customer support team.

Please contact us before returning your order. Do not send products to our business or mailing address unless our customer service team specifically instructs you to do so.

How to Request a Return

To request a return, contact:

Email: support@trailbrim.space
Phone: (604) 808-4144

Please include:

Your full name
Order number
Email address used for the order
Item(s) you wish to return
Reason for the return
Photos where relevant, particularly for damaged or incorrect products

Once your request has been reviewed, we will provide applicable return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible. Providing clear photographs of the item and packaging may help us assess the issue.

Where appropriate, we may offer a replacement, refund, or another reasonable resolution.

Non-Returnable Items

Certain items may not qualify for return where permitted by applicable law, including:

Items showing substantial signs of use or damage caused after delivery
Items altered or modified by the customer
Items returned outside the applicable return period
Items that cannot reasonably be accepted for hygiene or safety reasons after use
Items not originally purchased from TrailBrim

Nothing in this policy limits any mandatory rights you may have under applicable consumer protection law.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If the order has already shipped, you may request a return after receiving it, subject to this policy.