Contact information

TrailBrim Customer Care

TrailBrim is committed to providing customers with accessible support before and after their purchase.

For questions regarding products, existing orders, shipping, returns, refunds, or our store policies, please contact us using the information below.

Store Name: TrailBrim

Website: trailbrim.space

Email: support@trailbrim.space

Phone: (604) 808-4144

Business Address:
TrailBrim
6488 168 St, Unit 51
Surrey, BC V3S 8Z1
Canada

Established: 2026

When contacting us regarding an existing order, please provide your order number and the email address used during checkout.

For damaged, defective, or incorrect items, photographs may also be requested so our team can review the issue efficiently.

Customers wishing to return a product should contact us before sending the item.

Return eligibility and instructions are governed by our Return & Refund Policy.

Eligible purchases may qualify for our 30-day return policy, including free return processing as described in that policy.

TrailBrim offers free worldwide shipping to eligible destinations, with a standard estimated delivery timeframe of 7–10 days after shipment.

Please refer to our Shipping Policy for complete information.

We appreciate your interest in TrailBrim and look forward to assisting you.